The first step in receiving your genomic report is to register your Sample to your Nebula profile. This ensures that your data can be promptly and securely delivered to your account. Until you register your kit, you will be unable to receive your results. If you forgot or lost your kit ID number, please contact email@example.com.
***IMPORTANT NOTE FOR EXISTING USERS***
Since 30x is a new product and service, a new user account needs to be created since two sets of data (uploaded or previously sequenced data) can't be present in one account. We know this is annoying, and we're working on making the experience much more user-friendly so that in the future there will be no need to create a second account. Hopefully, we'll also have a way to merge accounts in the future so that there will be no need for multiple accounts.
The good news is Instead of creating a new email account for the sake of creating a new Nebula user account, all you need to do is create a new Nebula user account and enter +firstname.lastname@example.org (for example, email@example.com). That should allow you to create a new account and all communication for that account will be forward to your actual Gmail inbox. (the above workaround only works for Gmail addresses at this time. If you're not using Gmail, please use another email address to create your new account)
*The same phone number cannot be reused with your new account, so please feel free to skip that step for now.
How to Register
Once your collection kit arrives, head over to: www.nebula.org/register. Depending on the type of collection kit you received, your Sample ID number could be in 1 of 2 places.
If your collection kit looks like this:
Then your Kit ID number is included on the paper insert, as well as on the collection vials in the kit. For example:
Your kit ID number will be between 8-10 characters total and start with 2 letters.
Alternatively, if your collection kit looks like this:
Then your kit ID number is written on the collection tube within the kit, and consists of 11 characters, starting with an "A".
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