Nebula Genomics Refund and Cancellation Policy
You may terminate your Nebula Genomics subscription agreement by submitting a request to the Nebula Genomics Support team here. The upfront charge for the saliva collection kit is non-refundable. In order to receive a refund of your subscription, all requests for cancelation/refund need to be submitted to the Nebula Genomics Support team before the saliva sample is mailed back to our lab for sequencing. If you decide not to mail the sample back to the lab for sequencing you will still need to cancel within 2 months (60 days) of the date the kit was ordered to avoid the $83.88 subscription charge.
*Even if you don't send back your kit for sequencing you will be charged the $83.88 yearly subscription cost after 2 months (60 days) if you don't request cancellation through the Nebula Genomics support team.
*Nebula Explore ™ low-pass sequencing kits are connected to the subscription service of Nebula Explore ™ and any orders that are still sent to the lab after cancellation will not return results. Additionally, any orders that are still sent to the lab after cancellation will incur the full yearly subscription charge for that year, regardless of the status of your subscription.
*Nebula Genomics subscriptions will renew annually on the anniversary date of your results being returned to you. To avoid the renewal charge of $83.88 users will need to reach out to the Nebula Genomics Support team and request a cancellation before the renewal date.
YOU ARE RESPONSIBLE FOR TERMINATING YOUR ORDER AND THIS AGREEMENT AND WE ARE NOT RESPONSIBLE FOR YOUR FAILURE TO PROPERLY TERMINATE YOUR ORDER AND THIS AGREEMENT NOR FOR ANY CREDIT CARD CHARGES AND FEES YOU INCUR AS A RESULT OF YOUR FAILURE TO PROPERLY TERMINATE YOUR ORDER AND THIS AGREEMENT.
We may terminate this agreement, disable your account, and/or put your account on inactive status, in each case at any time with reasonable cause or violation of this policy, and with or without notice. We shall have no liability to you or any third party because of such termination or action.
Fees for Nebula Genomics Subscription Services
If you opt into the Nebula Genomics Subscription Service, you will be subject to a $6.99/mo. fee that is billed yearly and first charged upon Nebula Genomics receiving your saliva sample at our labs, or within 2 months (60 days) of the date the kit was ordered. The subscription service for the first year will begin the date your results are returned to you.
*Kits that are mailed back to the lab for sequencing that are not registered online to a Nebula Genomics user account beforehand are not subject to expected turnaround times and any additional turnaround time due to a non-registered kit won't extend the subscription period or warrant a refund.
A subscription charge of $83.88 will renew annually on the anniversary date of your results being returned and made available to you.
In order to receive a refund or cancel terms of this service please reference the above refund and cancellation policies.
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